Privacy Policy

In order to utilize the services available through our Platform, you must register for an online account. In connection with registering for an account, we will collect your first and last name, address, city, state, zip code, telephone number, email address, and a username and password for the account holder and we will collect the same information about the registered owner of the pet, to the extent it is different (“Registration Information”). We collect this Registration Information directly from you. We will also collect information for emergency contacts for the pet in the event that you are unavailable and circumstances with your pet warrant getting ahold of an emergency contact. The information we collect from you regarding each emergency contact includes the person’s name, phone number, email address, and relationship to you (i.e., mother, wife, sister, brother, etc.) (“Emergency Contact Information”)

The information we collect through the Mobile Application depends in part on upon your interactions with us and the services. If you are registering to become a Provider, we will collect directly from you information including your first and last name, residential address, business address, city, state, zip code, telephone number, email address, a photograph or copy of your state-issued identification card, social security card, information on proof of residency, videos of your responses to interview questions, and information required to facilitate payments to you, as a Provider (“Provider Registration Information”).

For pet owners and other users, our Mobile Application will prompt you to create a profile for each pet that will receive a Provider’s services, and that digital pet’s ID will be linked directly to your user account. The information we collect from you to complete the digital pet’s ID includes the pet’s name, registered owner’s name, approximate age, size/weight, sex, and whether the pet is spayed or neutered, breed, primary fur color, secondary fur color, eye color, marking information, any walking, car ride, or playing limitations, whether your pet is vaccinated, the date of last vaccination, whether your pet is on medications and the type and name of those medications, any dietary needs, whether your pet has allergies and the type, any recent medical procedures over the prior six month period, and behavioral history and any other relevant details for the Provider (“Pet Profile Information”). A user has the option of uploading a picture of the pet to the digital pet’s ID page.

Each time you request a service from a Provider on the Mobile Application or communicate with a Provider in connection with seeking services for a pet, we will collect the details of that request and any communications between you and the Provider (“Provider Request Information”).

Regardless of whether you are using our Mobile Application as a customer or Provider, our Mobile Application utilizes internet cookies, pixel tags, and web beacons, which enable us to automatically collect certain information about users of the Mobile Application, including users and Providers (collectively, “Technologies”). Using these Technologies, we will automatically collect technical information from your computing device, including your internet protocol address, your geographical location (with your consent), browser name, computing device type, internet service provider, operating system type and the communications received and sent through the Mobile Application, and statistics concerning the time and duration of your use of the Mobile Application (collectively “Mobile Application Usage Information”). For example, our Mobile Application includes functionality that enables a Provider to provide users with audio, text, and multi-media communications through the Mobile Application about the Provider’s arrival to and departure from the pet’s location, as well as observations and relevant updates about the pet while the Provider is rendering the services. These communications and updates include photographs, videos, and maps depicting the actual route taken where the particular service includes taking the pet off-site. We collect these communications and their contents.

In order to facilitate payment between the user and Provider, our Mobile Application utilizes a third-party financial service provider, who will collect your first name, last name, payment card information, banking information, billing address, telephone number, email address, and any other pertinent information in connection with the transaction (“Payment Information”).

Following the completion of services, we collect feedback from the user regarding a Provider’s service, including a rating and any comments (“Feedback Information”).

If a user or Provider chooses to utilize the “Contact Us” functionality in the Mobile Application, we will collect the name associated with the profile, an email address, and any other pertinent details you provide us in connection with your inquiry (“Mobile Application Inquiry Information”).

The information we collect through the Website depends upon your interactions with us and the services. If you are registering to become a Provider, we will collect Provider Registration Information directly from you.

If a user or Provider chooses to use the “Contact Us” functionality on the website, we will collect your first and last name, email address, information from a drop-down box regarding the subject of your inquiry, and any pertinent details you provide us regarding your question or comment (“Website Inquiry Information”).

In the event that you choose to sign up for BAREL KNOWS!™, we will collect your email address (“Newsletter Information”).

Our Website utilizes Technologies that include internet cookies, pixel tags, and web beacons, which enable us to automatically collect certain information about visitors to our website, including users and Providers. These Technologies enable BAREL™ and our third-party service Providers to collect information from you such as your internet protocol address, computing device type, operating system, internet browser type, language preference, web history, whether you have ever visited the website before, the time and date of your arrival on the website, and the duration of time spent on each web page of the Website. We use these Technologies on our Website in accordance with our Cookie Policy.